Forgotten database password

OffiSign-In asks you to "Enter Database Password" and you don't know it.

OffiSign-In's database is encrypted with the password chosen at setup. Nobody else can recover it, including OffiSign-In support.

• Try anyone who set the computer up, and check wherever the office keeps passwords.
• If you know the password and want to change it: Set Up › Program Options › Change Database Password.

If the password can't be found, the old data can't be opened. The only way forward is a new, empty OffiSign-In database, which means losing the past sign-ins. We're sorry that's the only option. Contact support and we'll help you set OffiSign-In up again.