Support

Common errors and their fixes

Many problems have a quick fix. If yours isn't here, contact support.

• Collecting logs How to send OffiSign-In's log files to support.
• Configuring the ECLIPSE database to be read/write What to do when the Configure Eclipse for Read/Write setup step fails.
• Collecting ODBC trace logs Turn on the ODBC trace logging support sometimes needs to diagnose an ECLIPSE connection.
• Forgotten database password What to do when OffiSign-In asks for a database password you don't know.
• Two copies of OffiSign-In running Fix "Failed to initialize remote system" when two copies of OffiSign-In are running.
• ECLIPSE not reachable when OffiSign-In starts What to do when OffiSign-In can't reach ECLIPSE, or opens setup, when it starts.
• License expired: OffiSign-In is read-only Why OffiSign-In is read-only after a subscription lapses, and how to renew.