Support

Configuring the ECLIPSE database to be read/write

If the Configure Eclipse for Read/Write setup step shows a red ❌, or OffiSign-In says "Eclipse configuration did not complete":

  1. Close ECLIPSE on every computer in the office.
  2. Sign in to Windows on the front-desk computer as an administrator.
  3. Start OffiSign-In. When setup opens, click Run next to Configure Eclipse for Read/Write, then click OK.
  4. ECLIPSE opens and shows a series of messages. Click OK through them all, note any failures, and close ECLIPSE when it's done.

If the step still fails, you can run the same thing by hand.

  1. With OffiSign-In and every copy of ECLIPSE closed, press Windows+R and run:
    "X:\Path\To\MPN\Eclipse32.exe" newdoda_rw
    To find your ECLIPSE path: right-click the ECLIPSE shortcut, choose Properties, and look at Target.
  2. Click OK through each message ECLIPSE shows, and note any failures.
  3. Close ECLIPSE and start OffiSign-In.

If ECLIPSE reported failures, contact ECLIPSE support. This doesn't apply to ECLIPSE client/server.

Still stuck after these steps? Contact support.

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