Collecting logs

The quickest way: in OffiSign-In, choose Help › Logs › Send Logs to Support. Fill in your contact details and a description of the problem, and click Send.

To send the files yourself:

1. Open Start › OffiSign-In › Change Settings › Show Logs. This opens the folder C:\ProgramData\OffiSign-In\Logs.
2. Email the newest files to OffiSign-In support: OffiSign-In.txt, OffiSign-In.1.txt and OffiSign-In.2.txt. If Windows was signed in as an administrator, they're named OffiSign-In [Admin].txt, OffiSign-In [Admin].1.txt and so on.