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ECLIPSE not reachable when OffiSign-In starts

OffiSign-In says "ECLIPSE Not Reachable", or opens setup instead of the main window.

ECLIPSE , or OffiSign-In's data folder, is on another computer that isn't available yet.

  1. Make sure that computer is on, and that ECLIPSE opens on this computer.
  2. Click Retry.
  3. Don't click Cancel or re-run setup unless ECLIPSE has actually moved.
  4. If setup opened by itself, close it, and start OffiSign-In again once the other computer is up.
  5. Updating to the latest version makes OffiSign-In wait up to two minutes for the other computer before giving up.

Still stuck after these steps? Contact support.

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