Support
ECLIPSE not reachable when OffiSign-In starts
OffiSign-In says "ECLIPSE Not Reachable", or opens setup instead of the main window.
ECLIPSE™ , or OffiSign-In's data folder, is on another computer that isn't available yet.
- Make sure that computer is on, and that ECLIPSE opens on this computer.
- Click Retry.
- Don't click Cancel or re-run setup unless ECLIPSE has actually moved.
- If setup opened by itself, close it, and start OffiSign-In again once the other computer is up.
- Updating to the latest version makes OffiSign-In wait up to two minutes for the other computer before giving up.
Still stuck after these steps? Contact support.